Each home is licensed by the State of Florida and Osceola County and all are fully insured.

 

Frequently asked questions.

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1. How far are the properties from Disney Theme Parks?

Each of our homes are within 15 minutes of the car park at Magic Kingdom.

On the closest communities to the theme parks generally.

Even closer to Animal Kingdom and Hollywood Studios.

Universal and Sea World are about 20 minutes away along the Interstate 4 highway.

Anybody advertising their home as "within 5 minutes of Disney" are not being exactly truthful.

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2. What time can we enter the home?

The entry code which you will receive will operate from 16.00 on day of arrival, until 10.00 on day of departure. You can request an early check in or later check out and providing the cleaning schedule and arrival of the previous or departing guest, a fee is levied for extensions.

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3. Can the pool be heated and what is the cost?

Yes the pool can be heated. It is recommended during the cooler months, between October and March. We charge a daily rate of  $20 per day and a minimum of 4 days at the DV2 and DV4.

We charge a daily rate of  $32 per day also with a minimum of 4 days at The Emerald Dream Palace.

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4. Will the pool be warm when I arrive?

If you order pool heat before your arrival the heaters will be switched on at 09.00 on the day of arrival and off when you leave.

We provide thermal blankets for each pool and encourage guests to employ them when not using the pool. Thereby helping to retain the heat overnight. Temperatures can drop 10 deg overnight!

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5. Is there a washing machine?

In each home you will find a fully automatic washing machine and a Tumble dryer for your convenience. We do not supply clothes washing soaps or powders.

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6. Do I need to bring towels and linens?

No! Each home is equipped with 3 sets of linens for each bed and ample towels for every guest as well as pool towels.

Even bedding for the Pack n Play.

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7. If I have a problem who do I contact?

In the case of a genuine emergency you should cal 911 Police, Fire or Ambulance. For everything else we have a management company who will deal with any other issues.

They are on call between 09.00 and 17.00 daily and  out of normal working hours for real emergencies.

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8. Where do I pick up the keys from?

All our homes are fitted with electronic entry devices. Your own personal and unique code will be sent to you prior to arrival. You dont have to worry about keys or losing them.

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9. How far are the homes from Orlando Intl Airport?

Each home is approximately 25-30 minutes from OIA. If you are coming in to Sanford you can add another 45 minutes on to that and about the same from Tampa.

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10. How far to the shops? I want to get groceries?

Each house is within 10 minutes of a Walmart Superstore and a little further to Publix.

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11. Is it safe where the houses are?

Dream Villa 2 and Dream Villa 4 are within residential communities and The Emerald Dream Palace is on a gated and guarded resort. Each home has its own 24 hour monitored fire and security system for your added safety.

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Is there any baby equipment supplied? 

Each home has a Pack n Play baby cot, play pen. GrayCo stroller, High chair and bowls and utensils. Stair gates at The Emerald Dream Palace.

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What about pool safety?

Each home is fitted with a State and County approved pool safety audible system, so that any entry door if opened allowing access to the pool area will sound an 80 decibel at 100 ft audible alarm.

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Children no matter what age should be supervised by a responsible adult whenever near the pool. Dont let your child become a statistic!

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